LimeCulture provides a programme of independent accreditation and monitoring against two separate Quality Standards:
- Quality Standards for Services Supporting Male Victims / Survivors
- Quality Standards for Independent Sexual Violence Adviser (ISVA) services
Quality Standards improve the overall quality and consistency of service provision. During the development and consultation phases of both sets of Quality Standards, providers and commissioners reported that there is a need to ensure that standards are applied consistently and that these should be independently verified.
LimeCulture’s Independent Accreditation Programme includes a six stage process that incorporates a documentary evidence review, interviews and a site visit. Services assessed as meeting the Quality Standards achieve an independent Quality Mark and are then subject to on-going monitoring.
Quality Standards for ISVA Services
The Quality Standards for ISVA Services are made up of 20 standards across four domains; Leadership & Governance, Access & Engagement, Service Delivery and Outcomes & Evaluation. They set out the expectations of the ISVA service’s leadership and staff and also the client experience.
The Quality Standards create a framework and benchmark that can be used to develop and improve ISVA service provision. The Quality Standards and the implementation guidance for commissioners and service providers is available online, free of charge.
The Quality Standards for ISVA Services were launched by LimeCulture at the National ISVA Conference in October 2018, with the purpose of improving consistency, practice and the overall quality of ISVA services.
The benefits of the Quality Standards for ISVA Services include:
- Victims / survivors of sexual violence will have confidence in the quality of the ISVA Service they are accessing
- Service Providers will be able to evidence the quality of their ISVA Service provision against the Quality Standards
- Commissioners will be able to commission against these Quality Standards, which assure the provision of support and enable effective performance
Quality Standards for Services Supporting Male Victims/Survivors of Sexual Violence
In 2017 the Male Survivors Partnership (MSP) , a collaboration of organisations supporting male victims / survivors of sexual violence, commissioned LimeCulture CIC to research, develop and implement Quality Standards for services supporting male victims/survivors of sexual violence. This ground-breaking project was enabled by an award of £85,000 from the Lloyds Bank Foundation England & Wales – Transform Fund.
The purpose of these Quality Standards is to improve the consistency of service provision for male victims/survivors. The quality standards provide a framework that can be used to develop and improve the quality of service provision to male victims / survivors, in particular recognising their gender based needs.
Guidance for Commissioners and Providers Supporting Implementation of the Quality Standards for Supporting Male Victims/Survivors of Sexual Violence, is available at the Male Survivors Partnership website.
“The vision for Male Survivors Partnership is that organisations, both commissioners and service providers, use the Quality Standards to deliver the best possible, quality assured support to male victims/survivors. They deserve better than having to navigate the postcode lottery of services, which I believe keeps so many males silent.”
Duncan Craig Founding Member of the Male Survivors Partnership
“We asked LimeCulture to present at our Staff Away Day as we were keen to learn more about how we might engage and support more males across all of our services. Tom and Steph delivered an excellent presentation. They were professional, knowledgeable and very personable and we learned a lot. Well worth their modest fee!”
Sally Goodwin, Chief Executive, SV2
Joining the Independent Accreditation Programme
The LimeCulture Independent Accreditation Programme will award a Quality Mark to services that demonstrate they meet the Quality Standards through a robust and independent accreditation process.
The cost of joining the Independent Accreditation Programme is currently £3,500 + VAT. This covers a service, which is based at a single site, and includes the accreditation workshop, evidential review, action planning, a site visit, final report, and where successful, a certificate of accreditation and digital / print logos.
Where providers deliver more than one service that they wish to enrol on the programme at the same time, for example ISVA and counselling services, or an adult ISVA service and a CYP ISVA service, this will be treated as two services. Where the service delivery model (management arrangements, policies and procedures) and a single contract is in place covering both services, the cost of accreditation can be reduced for the second service if undertaken at the same time as accreditation of the first service. Depending on circumstances and location the additional charge will be between £1,000 and £3,500 (+ VAT). Bespoke quotations are provided on request.
Where services are delivered from more than one site and / or a service requires more than one site visit, there will be an additional charge of between £1,000 – £3,500 (+ VAT) depending on circumstances and location.
For answers to the questions we get asked most about the Quality Standards for ISVA Services, please click here. And for the Quality Standards for Services Supporting Male Victims/Survivors of Sexual Violence, please click here.
Process of Re-accreditation against Quality Standards
The process of re-accreditation commences four months prior to the expiry date of the current accreditation, providing that the service has agreed to the Terms and Conditions and paid all fees due.
There are three stages which include a written and signed declaration from the Head of the Organisation, a (remote) site visit and a dip sample documentary evidence.
Services who choose not to re-enrol or who no longer meet the standards will need to remove the Quality Mark from all printed and digital materials and the service will be removed from the official Accreditation Register hosted this website.
The cost of re-accreditation will be £1,500 (+ VAT) for a single service at a single site and is valid for two years. Further services offered from the same site will be charged an additional £500 (+ VAT). LimeCulture reserves the right to provide tailored quotations for large or complex multi-site provision. Costs are payable in advance and are not refundable.
Contact us at email@example.com for more information or to discuss how we can work with you.